Code of Conduct
MultiCOACH Associates agree individually and as a group, to exhibit the following behaviours and attitudes when working with each other and with clients referred by each other.
- Deal honestly and constructively with all Associates and clients.
- Give generously before expecting to receive.
- Put the interests of clients ahead of personal or immediate self interests.
- Treat the clients of other Associates at least as well as you would treat your own.
- Seek to understand the strengths, offerings and target markets of other Associates by meeting with at least one other Associate per month in addition to MultiCOACH group meetings.
- Actively discover opportunities for new and additional business that can be referred to other Associates.
- Proactively cooperate with other Associates in the development of new and additional business opportunities.
- Maintain levels of communication between Associates working jointly on client assignments that will:
– ensure continued client satisfaction, and
– keep all Associates adequately informed of their rights and responsibilities, and
– enhance the brand value of MultiCOACH and all Associates involved.
- Respect and protect the brand value of MultiCOACH and that of other Associates.
- Do whatever you say you will do, with respect to clients and other Associates, which includes setting and honouring expectations, and being punctual.
- Identify and respect the expectations of Referring and Originating Associates before accepting a referral or commencing work for a referred client.
- Ensure thorough completion of a MultiCOACH Client Feedback Survey for all work you perform.
- Remit monies owing to MultiCOACH within 1 week of receipt of payments.
- Be totally honest in all financial transactions, seeking the agreement of any affected parties if in doubt.
- Avoid and/or declare any potential conflicts of interest.
- Maintain confidentiality of information about clients and Associates during and beyond your association with MultiCOACH.
- Respect and protect the intellectual property rights of all Associates, clients and MultiCOACH.
- Proactively cooperate with other Associates in the ongoing development and improvement of MultiCOACH for the benefit of all Associates and clients.
- Constructively use the systems and processes agreed by MultiCOACH Associates in the manner intended.
- Make every effort to attract potential new Associates to join MultiCOACH.
Your payment of membership fees to MultiCOACH confirms your agreement with the current terms of this code of conduct.
